'Microsoft®', 'Word™', 'Excel®', 'SharePoint®' and 'Visio®' are registered trademarks of Microsoft Corp. 'SIAM™' is a registered trademark of EXIN. 'VeriSM™' is a registered trademark of IFDC.

'ISO/IEC 20000®' is a registered trademark of ISO. 'CMMI®' and 'Capability Maturity Model®' are registered trademarks of Carnegie Mellon University. 'USMBOK™' is a registered trade mark of Virtual Knowledge Solutions International Incorporated (VKSII). 'COBIT®' is a registered trademark of ISACA (Information Systems Audit and Control Association). 'itSMF®' is a registered trade mark of it Service Management Forum International (ITSMFI) in the United Kingdom and other countries. 'IT Infrastructure Library®' is a registered trademark of AXELOS Limited.

'ITIL®' is a registered trademark of AXELOS Limited. 'YaSM®' is a registered trademark of IT Process Maps GbR. Video Benefit Contents ISO 20000 compatibilityĬopyright © 2021 IT Process Maps GbR, Germany | Legal notice | Privacy | Disclaimer | GTC and license conditions Introduction to YaSM and the YaSM Process Map An introduction to the YaSM service management framework and a detailed overview of the YaSM products.Factsheet on the YaSM Process Map A description of the YaSM Process Map's features, contents and benefits.Resources and further reading Product pages License holders are entitled to maintenance and support services such as product updates, help with questions on YaSM in general and technical product support. The YaSM Process Map is currently available in English or German for Microsoft Visio® and the ARIS Process Platform™.Īll process diagrams and documents are completely editable and can be adapted to the needs of particular organizations. For further information, please visit the ISO - 20000 Bridge product page.

This add-on specifically addresses the needs of organizations that wish to achieve certification against ISO 20000.

YaSM is a perfect fit for ISO 20000, the international standard for service management - and 100% compatible with the latest edition of ISO 20000:2018.Īn additional component to the YaSM Process Map, the YaSM - ISO 20000 Bridge, relates the standard's requirements to the process diagrams and document templates of the YaSM Process Map. 95 checklists or document templates in Microsoft Word™ format describe the typical contents of the various documents, policies and records produced in the YaSM processes.įor more detailed information and examples of the diagrams and documents included in the YaSM Process Map, please refer to the platform-specific pages about the YaSM Process Map for Visio and the YaSM Process Map for ARIS.

Itil processes map